Automatic Meter Infrastructure (AMI)

Updates
Currently, the new water meters are being installed in Routes 1-8 (updated February 13, 2013).

Water Meter Installation Update (March 11, 2013)
  • Route 1 270 complete
  • Route 2 219 complete
  • Route 3 138 complete
  • Route 4 137 complete
  • Route 5 329 complete
  • Route 6 234 complete
  • Route 7 229 complete
  • Route 8 369 complete
Electric Meter Installation Update (March 11, 2013)
  • Route 1 240 complete
  • Route 2 104 complete
  • Route 3 97 complete
  • Route 4 121 complete
  • Route 5 321 complete
  • Route 6 183 complete
  • Route 7 130 complete
  • Route 8 305 complete
Frequently Asked Questions
  1. Why are my meters being replaced?
    Over time, meters become less accurate and can provide inaccurate readings. By replacing meters, our city will be able to bill more accurately and efficiently for usage. In addition, the new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of residents, and potentially allow water line leaks to be identified earlier by analysis of data collected.
  2. Does this mean my bill will be increasing?
    Not necessarily, the new meters will simply record consumption more accurately. In some cases, your bill may increase, but only if your current meter is underreporting usage. Presently the majority of residents are paying for the water they are actually using, while a few residents are only paying for a fraction of the water. This condition is not fair to all residents. The city does not intend to make bills retroactive where under-billing has been discovered. The new system will ensure fairness and equality for all the residents and businesses in Bridgeport from this point forward.
  3. When will this work be performed?
    The work will be started around January 7 of this year. The entire project will take approximately 2 months. In most cases, the transition will be completely transparent and will not affect the residents. The work will be performed during normal working hours of 8 a.m. to 5 p.m.
  4. How will this affect my service?
    A contractor will come to your residence and replace your meters. The water meter will be checked to verify that water is presently not in use. If no water is being used, the meter will be replaced. There will be an interruption of service for approximately 30 minutes during the change of both meters, but after that it will be the same great service (and even better) that you've come to expect.
  5. How long will it take?
    In most cases, it's a simple procedure that will require about 30 minutes.
  6. How do I know who is authorized to do the work?
    The city has contracted with Siemens to conduct this service. They will be driving Siemens / Pedal Valve trucks, wearing turquoise or navy t-shirts that read "SIEMENS/PEDAL VALVE Meter Replacement Team" and will be carrying appropriate identification.
  7. Do they need to come inside my house?
    No, all meters are located outside of the home.
  8. I'm on vacation or not available that day. Whom do I call?
    In most cases, it will not be necessary for anyone to be home. If you have any questions or concerns, contact the city at (940) 683-3400.
  9. Why was I not able to turn on my water after the meter was installed?
    In rare instances, the main cut-off valve to your home may be left off. This will occur when the Siemens installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow with the resident not home to turn the water off. In these cases, your water will be left off and a door hanger will be left on your door providing you with a point of contact to call to have your water turned back on immediately.
  10. Is there any special care or maintenance that I need to do to my new meter?
    No, your new meter does not require any maintenance by the homeowner. As before, the city will take care of all maintenance. However, please know that this new meter has transmitting technology on it that allows our meter readers to read the meter with a laptop computer.
  11. I still have questions, where can I get additional information?
    The city is working with Siemens to answer everyone's questions as thoroughly as possible. If you have further questions, there will be an information meeting on January 14 at 6:30 p.m. in the Council Chambers at Bridgeport City Hall.